We strive to offer efficient and reliable shipping services.

• Shipping costs vary based on order weight, destination, and chosen service.

• Ships from our office in Los Angeles, CA.

• Please allow up to 10 business days for order processing.

International Orders

• International orders may be subject to import duties or taxes upon arrival.

• We ship all packages Delivered Duty Unpaid (DDU), meaning any customs fees are charged by your country’s postal service, not by us.

• Please check with your local customs office if you’re unsure about potential charges.

• Shipping options include UPS or USPS, depending on availability in your country.

Please note that we are not responsible for any lost, stolen, or undelivered packages. If your package is marked as delivered but you have not received it, please open an investigation with the carrier. We will not replace any packages. If you have any questions regarding your order email backstep.us@gmail.com

Return Policy

• All sales are final. We do not offer refunds, returns, or exchanges.

• We provide detailed measurements for each product to help ensure informed purchase decisions.

• Most vintage garments are 20+ years old and may show signs of wear such as dirt, paint, distressing, or other marks.

• If you receive an item that is damaged or incorrect due to our error, contact backstep.us@gmail.com and we will work to resolve the issue.